Monday, December 8, 2014

Governance, Risk Management, Compliance in Healthcare - Whose Information Is It, Anyway?

Forrester's Nick Hayes recently posted a summary of a new Forrester report, Dissecting Global Risk Perceptions and the Effects of Customer Obsession. In his summary, he writes of a shift in the perception of governance, risk management, and compliance that is occurring in "customer-obsessed" organizations -- organizations that take the need to improve customer experience seriously.

This new-found interest in the security of customer information is really a case of self-interest aligning with customer interest. We see it in the healthcare industry, where HIPAA compliance is forcing BI practitioners to focus more and more on the flow of patient information through their BI environments. Patient privacy is paramount, because, let's be clear, it's not your information, it's their information. Your enterprise is entrusted with that information in order to provide the services for which your are contracted.


We'll be looking at some of the factors BI practitioners need to account for in our upcoming healthcare-focused webinar on EHR integration considerations. This webinar is the third installment in a series of webinars on BI best practices in the healthcare sector. In case you missed the earlier installments, you can review the recorded webinars here.

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